The Digital Cove

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Refund & Returns Policy

Refund & Returns Policy

Last Updated: 18th December 2025

This Refund & Returns Policy applies to all merchandise purchased from The Digital Cove (“we,” “our,” “us”). We aim to be clear, fair, and transparent, while maintaining the integrity of our products and operations.

By placing an order on our website, you agree to the terms outlined below.

1. IMPORTANT OVERVIEW

Our merchandise is produced with intention and, in many cases, made to order. Because of this, we do not operate like a mass retail store.

We stand behind the quality of our products, but we also ask customers to purchase thoughtfully.

2. ELIGIBILITY FOR RETURNS OR REFUNDS

You may be eligible for a return or refund only if:

  • The item you received is defective
  • The item is damaged upon arrival
  • You received the wrong item (wrong size, color, or design due to our error)

Requests must meet all conditions outlined in this policy.

3. NON-RETURNABLE & NON-REFUNDABLE ITEMS

Unless otherwise required by applicable law, the following are not eligible for return or refund:

  • Items ordered in the wrong size, color, or style by the customer
  • Buyer’s remorse or change of mind
  • Items worn, washed, or altered
  • Items damaged due to misuse or improper care
  • Limited edition or made-to-order items
  • Gifted items

We encourage customers to review sizing charts and product details carefully before purchasing.

4. TIMEFRAME FOR REQUESTS

All return or refund requests must be submitted within 7 days of delivery.

Requests submitted outside this timeframe may not be accepted.

5. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, please contact us at:

Email: [Insert Contact Email]

Include the following information:

  • Order number
  • Full name used at checkout
  • Clear photos of the item (showing the issue)
  • A brief description of the problem

Incomplete requests may delay processing or be denied.

6. REVIEW & APPROVAL PROCESS

Once your request is received:

  • We will review the information provided
  • We may request additional details or images
  • Approval or denial will be communicated via email

Approval decisions are made at our discretion, in line with this policy.

7. RETURNS (IF APPROVED)

If a return is approved:

  • Return instructions will be provided via email
  • Items must be returned in unused, unworn condition
  • Original packaging (where applicable) must be included

Customers are responsible for return shipping costs unless the return is due to our error.

8. REFUNDS (IF APPROVED)

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times vary by payment provider
  • Shipping fees are non-refundable

Refunds may take several business days to appear on your statement.

9. REPLACEMENTS

In cases of defective, damaged, or incorrect items, we may offer a replacement instead of a refund.

Replacement decisions are made on a case-by-case basis.

10. ORDER CANCELLATIONS

Orders may only be cancelled before production or fulfillment begins.

Once an order has entered production or shipping, it cannot be cancelled.

11. THIRD-PARTY FULFILLMENT

Some merchandise may be fulfilled by third-party print or shipping partners.

While we work closely with these partners, fulfillment timelines and processes are subject to their operational constraints.

12. CHARGEbacks & DISPUTES

We encourage customers to contact us directly before filing a chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Loss of eligibility for future purchases

13. POLICY CHANGES

We reserve the right to update or modify this Refund & Returns Policy at any time.

Changes take effect immediately upon posting.

14. CONTACT INFORMATION

For all refund or return inquiries, contact:

The Digital Cove
Email: theedukkespallace@gmail.com

Purchase intentionally. Wear deliberately.